When someone reaches out with a question about their tickets—whether they're standing at your box office or sending a frantic email an hour before doors—the last thing you want is to fumble through your dashboard trying to track down their order. We built Order Lookup to solve exactly that problem.

The new Order Lookup screen lets you find any customer's order in seconds using their email, order number, or name. Once you've pulled it up, you'll see everything you need in one place: which tickets they bought, their payment details, and their full order history. No more jumping between tabs or asking customers to repeat information while a line forms behind them.

This means your box office staff can help people faster and with more confidence, especially during those critical moments right before a show. It also makes responding to email inquiries straightforward—you can quickly verify what someone purchased, resend their tickets, or sort out any issues without the usual back-and-forth. Whether you're managing a busy weekend or just trying to give every customer the help they deserve, Order Lookup keeps things moving smoothly.