WEBINAR September 2: Breaking Down the RESALE Act with Audrey Fix Schaefer of NIVA

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Opendate vs
Etix

Your total partner never sees the deal.

Etix sells the ticket and never touches the deal behind it. Opendate prices the on-sale off the offer you just signed and settles the night off live counts — Beachland Ballroom lifted ticket sales 12.5%.
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Which one fits

Why choose Etix?

Box office terminals, mail fulfilment and staffed phone sales.
  • You need box office terminals, mail fulfilment and a staffed phone centre.
  • You're buying checkout alone, and 25 years of institutional knowledge with it.

Why choose Opendate?

The offer, the on-sale and the settlement on one record.
  • You buy talent: avails, ranked holds, offers, advances, one-click settlement.
  • You want her genre, history and spend in your own CRM, working the next on-sale.

How they compare

FeatureOpendateEtix
Calendar, avails, holds✓ Multi-venue calendar. Ranked holds, auto-promote, multi-date✕ Not stated on Etix's site
Artist offers✓ Templates with splits, bonuses, comps, kills✕ Not stated on Etix's site
Advance and run of show✓ Advance templates, guest lists, day-of detail✕ Not stated on Etix's site
Artist settlement✓ One click off the offer plus live sales✕ Not stated on Etix's site
Show P&L✓ Forecast, actuals, tickets-to-breakeven before doors✕ Not stated on Etix's site
Ticketing and entry✓ Native GA, add-ons, promo codes, mobile entry✓ Ticketing, mobile entry, fraud detection
Reserved and season✓ GA and reserved. Charts built in 3–5 days✓ Reserved and season ticketing. A real strength
Box office, phone sales✓ Door scanning on your own devices✓ Ships hardware, staffs a phone centre
Fan CRM, owned channels✓ Genre affinity, spend, automated segments. Email, SMS, push✓ Patron management, automated marketing, branded sites
Fee load, $30 ticketAll-In Pricing shows the total upfrontWest Plains schedule: about $3.90, roughly 13% of face
Five thousand venues on the platform, and not one of them can cut an offer inside it.

The short version

  • Etix stops at checkout. No booking calendar, holds, artist offers, advances or settlement stated anywhere on its site.
  • Twenty-five years, 5,000 venues. Built for a box office that only had to sell tickets.
  • Published municipal rates. In its agreement with the City of West Plains, Missouri: 10% of face, $1 minimum, $5 cap, plus 3% card.
  • Our honest concession. Etix ships box office terminals, mail fulfilment and a staffed phone room. Opendate ships none of that hardware.
"10% of the face value of the ticket, with a minimum of $1.00 and a maximum of $5.00 per ticket," plus credit card processing at "3%" — Etix, in its agreement with the City of West Plains, Missouri
A $12 ticket carries $1.56 of that, and none of it booked the band.
An Opendate show record with the offer, advance and settlement on the same page as the ticket.

Three things that only happen in one system

A pencil hold beats a phone call. Rank the holds, promote one, drop the rest, and the date is yours before the agent calls back.

The offer you sign prices the on-sale. Ticket types, comps and kills come off the accepted deal, and the announce sequence dates itself.

The settlement already knows the guarantee. One click runs splits, bonuses and comps against live counts, and the artist signs tonight.

The Opendate booking calendar, showing ranked holds and confirmed shows across a venue's month.

Proof: Beachland Ballroom

The Beachland Ballroom's neon sign lit at dusk in Cleveland.

Replaced 15 filing cabinets of manila folders and six disconnected systems. Ticket sales up 12.5%.

“The visibility alone is transformative. Instead of six systems, now everything, from plots to contracts, is in one place.”
Dave Ellmers, Operations Manager, Beachland Ballroom
Read the customer story

Questions we get

Does Etix do booking?

Etix's published capabilities cover ticketing, patron management, marketing, box office hardware and mobile entry. A calendar, holds, offers, advances and settlement appear on none of them.

What does Etix cost?

Rates are negotiated per client. The public record: in its agreement with the City of West Plains, Missouri, 10% of face with a $1 minimum and a $5 cap, plus 3% card processing. A Kitsap County, Washington document puts an online convenience fee near 15%.

Who owns the fan data?

Etix says "Your data is 100% owned by you." Take that at face value. Opendate segments the same record by genre, spend and history, then markets to it in place.

What does switching cost us?

Nothing on sale moves. Calendar import runs about a week and the fan list comes with it. New announces go up on Opendate. Seating charts take 3–5 days.

Run the whole room

The offer prices the on-sale, and the night settles before load-out.
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