Contact Opendate

How Can We Help?

Tell us who you are and we'll get you to the right people, fast.

Fans

I Bought Tickets

Find your order, resend tickets, or ask about refunds and event changes.

Venues & Promoters

I Run Events

Talk to our team about Opendate, or get support for your account.

Press

Media inquiries and brand assets.

Careers

Join the team behind your shows.

Partnerships

Integrations and industry partners.

Fastest Answer

Find Your Order

Most ticket questions can be solved in seconds. Look up your order to resend tickets, see the venue's refund policy, or reach the venue directly.

Opendate powers ticketing for each venue. Refunds, exchanges and event changes are decided by the venue or promoter hosting your show.

Common Questions

Quick answers from our fan support team.

I didn’t get my tickets.+

Check your spam folder for an email from Opendate. You can also resend your tickets instantly with Find Your Order above.

Can I get a refund?+

Refund policies are set by the venue or promoter hosting your event. Look up your order to see the policy and send a request straight to them.

My event was postponed or canceled.+

The venue will email you with next steps. Tickets for postponed shows are usually honored on the new date.

Can I transfer tickets to a friend?+

If the venue allows transfers, you’ll see a Transfer option when you look up your order.

Still Need Help?

Send us a note and a real person will get back to you. Include your order number if you have it.

New to Opendate

Already a Customer

Talk to Someone Who's Run a Venue.

Tell us a little about your events. We'll show you how venues like yours book, ticket and market every show from one connected system.

01A 30-minute call with someone who’s worked in venues.

02A walkthrough built around your calendar, not a canned script.

03A clear plan for switching, with no gap in on-sales.

Your Team Is Here.

Reach the people who know your room and your calendar.

Help Center

Guides & How-Tos

Step-by-step help for booking, ticketing, marketing and settlements.

Open Help Center

Support

Open a Ticket

Show Night

Urgent Help

Doors are open and something’s wrong? Call us and a person will pick up.