We’re excited to introduce the Ticket Audit Report, designed to give you a clear view of how every ticket type is set up and performing — all in one place.
We’re excited to announce that you can now upload off-platform sold tickets directly into Opendate using our new CSV Import tool. This update makes it easy to: Add tickets sold outside of Opendate (e.g., box office, other ticketing platforms) Keep all your ticket data in one place for accurate reporting Ensure all attendees have a valid ticket in your system How it works: Download our CSV template. Fill in your ticket details (buyer info, ticket type, price, etc.). Upload the file into your event in Opendate. Your imported tickets will instantly appear alongside tickets sold on Opendate — making check-in seamless for every attendee.
Manage your calendar's holds faster than ever!
You can now clear all holds on a specific date with just a few quick steps. In the calendar view, simply click Options in the top right and select "Clear holds on a date." A popup will appear, pre-filled with the month you’re currently viewing, so you can quickly choose the exact day.
We’ve added a powerful new way to manage your calendar holds — Target Hold Dates! Now, when you're creating or editing a hold, you’ll see a target icon next to each date. Use this to mark one of your holds as the primary (target) date. This target will be visually highlighted on the calendar, making it easy to identify your preferred date at a glance.
New Report: Customer Lookup We’ve made it easier than ever to support your customers. You can now search by name, email, event, or venue to quickly find the customer you need. Once selected, you’ll see a full purchase history, including tickets and donations—all in one place.
We’re excited to announce that you can now offer gift cards that can be redeemed for ticket purchases on your events. If you're interested in setting this up for your venue, reach out to our team at clientsuccess@opendate.io and we'll get you started!
On April 9, 2025, the Federal Trade Commission finalized its Junk Fees Rule, which goes into effect on May 10, 2025. The rule requires that the total price for live-event tickets, including all mandatory fees, be clearly shown up front and displayed more prominently than any partial pricing. Non-compliance could lead to civil penalties of up to $51,000 per violation.
You can now send transactional emails from the Promote section. These emails will be delivered to all customers, regardless of their email opt-in status.
Now you can view and manage cleared holds with ease! Our new Cleared Holds setting lets you access cleared hold pages, make adjustments, and confirm additional dates from a hold group—all in one place.
Managing live events just got a whole lot easier. We’ve redesigned the Events Calendar from the ground up to give you more control, better visibility, and faster performance—all in a sleek, intuitive interface.
Ticket buyers can now download their Opendate tickets to their mobile phone's wallet on either Apple iPhone or Google Android. We previously offered this functionality on venue-specific apps. It is now available to all ticket buyers.
Design, personalize, and launch email broadcasts easily with our drag-and-drop editor with native calendar integration for automated access to all of your event assets.
You can now accept donations in the checkout flow. The consumer has the ability to donate any amount desired. Optionally, they can elect to cover the cost of credit card processing to ensure the full amount of the donation is received.
