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New Report: Customer Lookup We’ve made it easier than ever to support your customers. You can now search by name, email, event, or venue to quickly find the customer you need. Once selected, you’ll see a full purchase history, including tickets and donations—all in one place.
We’re excited to announce that you can now offer gift cards that can be redeemed for ticket purchases on your events. If you're interested in setting this up for your venue, reach out to our team at clientsuccess@opendate.io and we'll get you started!
On April 9, 2025, the Federal Trade Commission finalized its Junk Fees Rule, which goes into effect on May 10, 2025. The rule requires that the total price for live-event tickets, including all mandatory fees, be clearly shown up front and displayed more prominently than any partial pricing. Non-compliance could lead to civil penalties of up to $51,000 per violation.
You can now send transactional emails from the Promote section. These emails will be delivered to all customers, regardless of their email opt-in status.
