When fans reach out for help, they shouldn't have to wonder what's happening with their request. That's why we've added a My Tickets tab to the Help Center, giving everyone who submits a support request a simple way to see exactly where things stand.

Here's how it works: after a fan opens a support ticket, they can return to the Help Center anytime and click into My Tickets to see all their open and resolved requests in one place. They can read responses from your team, check the status of their issue, and add follow-up details without sending another email or filling out a new form. Everything lives in one thread, right where they started the conversation.

For venues and promoters, this means fewer duplicate requests clogging up your inbox and less time spent answering "did you get my message?" emails. Your support team can focus on resolving issues instead of managing confusion about what's already been said. Fans get clarity, you get efficiency, and everyone spends less time chasing answers.

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