Order search now supports the last four digits of the payment card. When a fan calls or walks up to the box office and can’t remember which email they used, or bought under someone else’s name, you can find the order from the card in their wallet.

Picture this: it’s 30 minutes to doors, the line is building, and someone swears they bought tickets but can’t find a confirmation email. Instead of digging through name variations and email guesses, ask for the last four on their card and pull up the order on the spot.

Faster lookups mean shorter lines, fewer frustrated fans, and less time your box office staff spends on detective work. It’s a small change that makes a big difference on a busy night.