Guide to Using Holds and Kills in Ticket Build

1. Adding a Hold 0:00

• Navigate to the ticket build interface.
• Select the option to add a hold.
• Provide a name for the hold.
• Choose a color for the hold.
• Select the area you want to apply the hold to (entire area option available).
• Save the hold.

2. Publishing the Hold 0:28

• After creating the hold, publish the changes.
• Confirm that the selected area is now marked as unavailable.

3. Deleting or Managing a Hold 0:44

• To delete a hold, access the management options.
• Choose to release the hold or manage it further.
• You can return to the editor to make changes.

4. Adding Tickets for Holds 1:06

• Use the normal add-a-tend-use flow to create tickets for the individuals affected by the hold.

5. Adding a Kill 1:18

• Similar to holds, select the option to add a kill.
• Specify the area of sale that you want to kill.

6. Managing Kills 1:39

• Confirm that the specified seats are now killed.
• You have the option to delete or update the kill, changing which seats are affected.

Link to Loom

https://loom.com/share/9e4f3fdc88554962b923dc568ab12ae9

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