We’re looking for a highly motivated, data driven, customer-obsessed professional to join our fast-growing team. You’ll own the end-to-end success of assigned accounts, delivering white-glove onboarding, deep product adoption, and long-term value across booking, ticketing, and marketing. This role is strategic and relationship-driven—focused on retention, expansion, and growth. You will report directly to the Customer Success Lead and partner closely with Sales, Product, and Marketing.
At Opendate, we’re on a mission to help independent music venues build better businesses, keeping the music alive and thriving. Our journey began when three entrepreneurs, frustrated by disconnected tools, built the platform they wished existed. Today, we empower venues everywhere with smart, integrated solutions — from booking, to ticketing, and marketing.
Work Environment
- Work Model: 100% remote, with opportunities to collaborate in Indianapolis or Chicago quarterly and/or as needed
- Travel: Regular domestic travel for customer onboardings, venue launches, on-site trainings, strategic meetings, and partner events
Responsibilities
Own Strategic Customer Outcomes:
- Lead high-touch onboarding for new customers, including configuration, workflow design, and tailored training
- Serve as the primary point of contact throughout the customer lifecycle, managing relationships, expectations, and escalations
- Build trusted partnerships with venue operators and teams, acting as an extension of their business
Guide customers through change, complexity, and growth as their operations evolve
Drive Adoption, Retention, and Expansion:
- Proactively monitor customer health and identify risks and opportunities
- Drive adoption of advanced platform features and best practices
- Partner with Sales and leadership on renewals, expansions, and upsell opportunities
- Translate customer goals into measurable outcomes tied to retention and growth
Operate at the System Level:
- Maintain clean, accurate account documentation and lifecycle tracking
- Surface recurring product gaps, workflow challenges, and strategic insights to Product
- Contribute to onboarding playbooks, success frameworks, and internal tooling as the CS function scales
- Bring structure and clarity to complex, fast-moving customer initiatives
Shape How Opendate Delivers Success:
- Help define and track core CS metrics (time-to-value, adoption, health, retention, expansion)
- Collaborate with Marketing on customer stories, references, and advocacy
- Influence product roadmap through high-signal customer feedback and real-world use cases
Requirements
- 3–5+ years of experience in Customer Success, Account Management, or SaaS onboarding—ideally in live events or hospitality
- Proven ability to manage complex accounts and long-term customer relationships
- Strong facilitation and communication skills across live training, written communication, and strategic conversations
- High ownership mindset: proactive, accountable, and comfortable operating independently in ambiguous environments, exercising sound judgment and ownership
- Highly organized, detail-oriented, and effective at juggling competing priorities
- Familiarity with modern SaaS tooling (Google Workspace, Slack, HubSpot, Linear, etc.)
- Thrives in a fast-moving, entrepreneurial environment
- Willingness to travel for customer and company needs
What You’ll Get
- Ownership over meaningful customer relationships, outcomes, and success
- The opportunity to help shape and scale Opendate’s Customer Success function
- Competitive compensation with performance-based bonus and equity (role-dependent)
- Benefits including health, vision, dental, flexible PTO, 401(k) match, and remote-friendly policies
- Travel opportunities for onboardings, trainings, and team gatherings
How to Apply
If you’re excited to partner deeply with customers, drive real business outcomes, and help independent venues thrive—we’d love to hear from you. Please submit your resume.
