When you're looking at a fan's profile, you need to know who they are and what they care about—fast. That's why we've added segment tags directly to the contact page. Now, every segment a fan belongs to appears as a clean, readable pill right on their profile. No more clicking through tabs or opening separate views to understand whether someone is a season ticket holder, a jazz regular, or came to your venue once three years ago.

This helps in the moments that matter. When a fan emails about an upcoming show, you can see their full context immediately. When you're prepping a guest list, you know exactly who you're working with. When your team is on the phone handling a ticket issue, they can tailor the conversation based on what that person actually cares about.

We've also made the segment dropdown searchable, so if you've built out detailed segmentation (and we hope you have), you can find what you need without scrolling. It's a small change that makes your CRM feel less like a database and more like a tool that actually knows your fans.