WEBINAR September 2: Breaking Down the RESALE Act with Audrey Fix Schaefer of NIVA

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Updates
September 17, 2026

A cleaner, faster CRM contact page

The contact detail page has a fresh design that surfaces smart segments first, removes duplicate segments, and adds a Files card plus the ability to edit and delete notes. Pages also load faster, so fan history is right where you need it.

When you're looking up a contact in your CRM, you need to see what matters—fast. The contact detail page now loads quicker and puts the most useful information front and center. We've redesigned the layout so smart segments appear at the top of the page, making it immediately clear which audiences someone belongs to without scrolling or hunting. And because nobody needs to see the same segment listed twice, we've cleaned up duplicates that were cluttering the view.

We've also added a Files card directly on the contact page, so any documents, waivers, or attachments associated with a fan are right there alongside their order history and notes. No more jumping between screens to find what you need.

Notes are more flexible now, too. You can edit them after you've saved them (because typos happen), and delete ones that are no longer relevant. It's a small change that makes a real difference when you're managing hundreds or thousands of contacts and need to keep information accurate and up to date.

The result is a contact page that respects your time. Whether you're a venue manager looking up a VIP's purchase history or a promoter checking which segments a superfan belongs to, everything loads faster and the information you actually need is easier to find.