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What do Add-ons look like to the Customer
This text provides an overview of how to set up an add-on in a ticketing system. It explains that after selecting a seat, the customer is prompted to add the add-on which is then included in the order summary. Upon payment, customers will receive two separate tickets, each with their own QR code.
Ticketing

Transcript

0:01 Okay, so I'm going to show you how to set up an add-on in your tickets and what that looks like if you go into tickets, you can see here that we have our seating chart connected.
0:14 And then we added the add-on for parking. So what that looks like from a checkout flow. Uhm, after you select your seat, you're met with the go to add-ons and then you're hit to add parking here.
0:31 Uhm, so when you go to check in, check out your whole order summary. And it has that parking added there, we put zero dollars here.
0:40 Uhm, so it comes to zero total. Then when I make that order, uhm, I'm gonna get a e-mail with my tickets and the ticket for the seat and the add-on are two separate, uhm, tickets with two separate QR codes.
0:58 Uhm, so that's what add-ons look like.This text provides an overview of how to set up an add-on in a ticketing system. It explains that after selecting a seat, the customer is prompted to add the add-on which is then included in the or...

Adjusting Dates on a Confirm
Instructions on how to adjust the date of a confirm event on a calendar. The user should go into the confirm, select show details, and change the event start and event end dates. Once the changes have been made, the calendar will reflect the new dates.
Calendar Management

Transcript

0:01 Alright, so the easiest way to switch the date on a confirm is to go into your confirm here. Go into show details right here.
0:12 You can see, you can change the event star Bye. We'll just change this to the 25th. We'll adjust all these as well.
0:23 And then event ends. We want this on the 26th set. Midnight. There we go. So then when we go back to our calendar, this has an AB and moved to 25th.
0:38 So again, clicking into here, changing. The date. Let's put on the 14th now. And. Back on the calendar. You can see it's moved to the 14th.
0:59 So that's the easiest way to adjust the date of the confirm.This text provides instructions on how to adjust the date of a confirm event on a calendar. The user should go into the confirm, select show details, and change the event start and event end dates....

How To Use The Opendate Organizer App
A quick overview on how to use the Opendate Organizer app in your box office.
Organizer App

Transcript

0:00 Hey everyone, Andrew from Opendate here. Today I'm going to show you how to use the Opendate Organizer app. The Opendate Organizer app will act as your venue's mobile box office.
0:09 So in order to get started, go to the Apple App Store and download the Opendate Organizer app. Once you've done that, you can open the app you log in using your Opendate account, and it will display all the venues that you are associated with in your OpenDate account.
0:25 So click into the venue of your choice. Once you get in there, it'll show you all your events on sale and all your past events.
0:33 Now, this is a demo account, so we're going to work off some past events here. So to get started, you can click into any of the individual events.
0:42 Within there, you'll be able to see your ticket sales broken down by ticket type and add-ons. You'll also be able to scroll down and see your admission in real time here.
0:51 So as folks are being checked in, you can track those check-ins and keep track of them by ticket type and add-ons.
0:59 Under the event detail side of things, this is going to show you the show advance that you've built in the Opendate web app.
1:06 This is great to share with your staff, such as production staff, box office staff so they can keep track of things like load in, sound check times, as well as the doors opening.
1:19 So to start checking folks in, click on the check-in tab here. This is going to show you your total manifest for ticket sales.
1:30 Anyone that has been checked in has a green check mark next to their name, as you can see. Those that haven't been checked in yet, you simply can click their name and click check in.
1:40 They've now been checked in, as you can see, they now have a green tab. You can also scan people's tickets.
1:46 This uses the camera on the device, so simply click this plus button, And this will allow you to scan the QR code on the ticket, either on a mobile device or print it out.
1:59 Okay, and if you want to sell a ticket, in order to do that, you click this cell button. This will allow you to sell both tickets, both cash and credit.
2:12 So you can choose a ticket type here, just add one, or as many as you want to the cart. Click credit for credit obviously and you can enter the card number manually or you can attach a card reader Which I'll show you how to do here shortly We will add the credit card processing fee to this payment, but
2:30 there is no open date Fee added to these sales on cash. Obviously. There are no fees at all added. It will just be the flat price of the ticket All right, so if we go back You can click the three dots on the main screen and then click setting and this is where you can add a card reader Click payment
2:48 methods, and then click add new card reader, and you can do so by discovering Bluetooth. Just make sure you have your Bluetooth on, and that stays on throughout the course of the box office hours.
3:00 Alright, so that's a quick run through of this simple, but powerful app to run your box office. Let us know if you have any questions.
3:10 As always, you can reach out to us by phone, email, or on Slack. Thanks so much, and best to luck with your shows.

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