0:00 Alright, here's how to put uhm a ticket type that's at the door only. So if we go into edit tickets uhm we go into our tickets uhm we can create a uhm a ticket and set it's sales channel. 0:20 To be at the door only, save that, publish that one, uhm now when we go in here we reload we're going to see that it's not showing up uhm on the, on the on the website, uhm but it will show up in the organizer app so you could add it to a cart. Alright, appreciate it.

0:00 Okay, here's the refund flow. Um, if you go into tickets, uh, say we got five tickets here. And click here and go, um, refund order. 0:12 It's going to bring up this, uh, refund page. And you can just select the ones you want to be refunded. 0:26 say whatever reason. And then we hit continue. It'll just refund these specific tickets.

0:00 This is a quick thing on video links, so if you paste the whole link in there with HTTPS, it'll work fine. 0:12 If you remove that, it's not gonna work. So that's probably the problem, or if you do this, it's gonna have issues. 0:21 Alrighty.

We have the ability to track sales via unique UTM links, the links can be found in the Order export in the column called the "Parent_url" this makes it easy to create co promotions or referral sales with bands so you can see how many sales they pushed. Just use the standard UTM setup of ?UTM= to differentiate sales.

0:00 So here's a quick overview of how the finance section is different from settlement. So settlement pulls from offer, and you can think of these as external. 0:14 So if we have, you know, expense one, let's say it's ah $100 and we've done 100 of them. Then in our settlement, we have that showing up, and this is something that you would send to the artist, ah, because pulling in, you offer, so this is all external. 0:44 Then the finance section, we've got some items in here, uhm, can add it this way, this is all internal, just for your venue, ah, so you can see these populating in profit and loss. 0:57 So profit and loss from the settlement should only be pulling in the headline, the ah, the artist payment, ah, basically what that offer ends up being as an expense, uhm, and it'll pull in like the gross ticket revenue, uhm, and tickets sold. 1:13 But for expenses it'll just pull in, ah, the line items that exist in, uhm, the finance section. Uhm, so as you can see, we see our bar staff, uhm, marketing, uh, couple little test line items here. 1:30 Uhm, so again, offer settlements is external, finance, P&L, that is internal.

0:00 Alright, this is how you do absorbed fees, so uhm the buyer total here is $14 because we have the absorbed fee on, uhm if we didn't have that it'd be $20. 0:15 So there's a bunch of fees that I put on here and now they're just going to be absorbed into that $14. 0:20 So the customer will be a flat $14. Umm, if we go to this ticket type, we can see there are fees associated with that $12. 0:30 If I click that it would go to $12.00. We'll just leave that so we can compare. There. I'll publish this. 0:37 Yes. Umm. Now when we select one of these $14 tickets it's just a flat $14. No fees. Umm. And here for the ADA. 0:56 Just a straight up uh $12 with that $6.35 fee added. There you go.

0:00 Alright, so we're on a event here. We can hit action, send show advance. And we have this option to include notes. 0:09 So we can say, hey, we want to include our load info, which in this case is just a bunch of text that says test. 0:16 Or we could say, um, we want to include this one. And this will just pull in what's in the note into your show advance. 0:24 So you can send that off. And so the rules are, it's whatever notes are attached to the event. So, I'll just delete these. 0:35 Uhm. And I can hit new note. I can pull in my template. See I got loaded info. I'll save that to the event. 0:47 And when I go to send show advance. There it is. I'm going to pull that note right into the bottom of our show advance. 1:00 There you go. Unfortunately, uhm. It won't print to the PDF, but from here. It'll work. There you are. So again, you could also save the notes. 1:20 It's in your event templates, um, in here. So, uh, if we want to, whoops, put in our load info and we're going to call this, you know, event template 100. 1:43 So, now that we have that event template, when we go create a new event, and we select our event template 100, and we put a start date on here, call it, why not call everything test, and we create an event. 1:59 Thank you for that. Notes will be right in here, so boom, we can go send show advance, select our load info, I grab it, yep, and now it's all right in here. 2:14 There you go.

0:00 Here's how to create a promo code. Uhm, if you go into an event, you go into edit tickets. When you hit tickets, you have this promo code. 0:12 When you hit add promo code here, you'll have a couple options. You have, uh, you can call the code name, whatever you want. 0:21 Uhm, and then you can do reveal hidden tickets. Uhm, so if you have a hidden ticket type that you built in admission here, uhm, you can say I want that to appear when this code is put in. 0:35 Uhm, you can choose if this applies to add-ons, if you want this to discount. The cost of an add-on, and then you can set, uhm, the quantity available for this code. 0:48 So if you want this to be used, you know, a thousand times, you can do that there. And then you have the option for discount amount, which can be set in percentage, uhm, here. 0:58 So, if we do 50 there, now this is a 50% discount, or we can do discount amount. So if we want to discount $50, then we'll just put 50 in here. 1:08 Uhm, $50 is a big discount, so this would probably be more like a $5 discount would be a normal one. 1:14 Uhm, then you can select when promo codes are available. This just means when they will be, uhm, you know, working, so you can do based on show details or date and time. 1:26 So today is the 29th, so we'll just click yesterday. So as soon as we create these and we set a quantity for them, these will work. 1:38 So as you can see, it's active and now this will give us code. If I pass it out, we'll give a $5 discount uhm on all the ticket types associated with this event.

0:00 Alright, here's how to manually add, um, tickets to your settlement. So, we've got our offer here, and the settlement's automatically populating. 0:10 Um, so we can go in here, we have our tickets line, if you don't have one you can do add item. 0:15 Um, but we'll go in here and we'll say, that there were 300 tickets sold for $10. So now our gross is going up and, um, this settlement is all populating from the offer. 0:32 Uh, looks like this was just a guarantee, so there's going $1,000 due to Fleet Foxes. Um, but if we go back in the event details, we should see, um, that we've sold 301 tickets, uh, because we, we increased that I believe. 0:55 Um, and so this is all now populating into, um, our P&L. So let me go back just to make sure this is correct, because, we've got tickets on here and on the settlement, uh, yeah, 301 tickets, and in the P&L, uh, 301 tickets. 1:20 301. Alrighty.