0:00 Hey there, Andrew from OpenDate here. I wanted to show you how to add an artist if it's not already in our database. 0:09 So what you can do is click on any date and you may find, I'm just going to type in example artist into the database search. 0:20 Let's say that one's already in there. So you can see artist example isn't in there. So I will leave that blank and I will type in artist example into my event name and I will throw that hold on the calendar. 0:40 and in doing so that's going to open up my hold page. Now I can add an artist here and this is available to you in any of our following packages. 0:49 This page will open up. You may notice some features like the profit and loss and things like that and the offer creation are not there for you if you are an opener user. 0:58 But even so I know I believe we called it artist example and you'll see that that's not in there and it gives you the option here to add artist example and by clicking save, that will save it and create an artist profile for this artist. 1:18 When I click on this, this will bring me into my profile. And as you can see, there's no real information here because this is a fake artist. 1:29 Okay, so that's how you do that. You'll see that that is in there for you. Okay, alright, thanks. Hope this is helpful.

0:00 Hey there, I'm going to go through some of the features around other income on the offer build. So right now I'm inside an offer build and I've pulled in a template that uses a versus deal here. 0:12 You can see I have the forecast popped out under other income. I can add income here. We'll just leave this name as income one. 0:22 And let's say for example that we want to have some sort of income line in our forecasting tools, but not have this show to the artist team. 0:35 We can do so by leaving the other income line blank. We could say let's say it's two thousand bucks and quantity one. 0:45 That's going to, as you can see, not affect my gross potential to the artist, but it will affect my potential internally on my forecast section. 0:54 Now, what I can do even further is I can not show this in the offer And what that will do is remove it from the artist-facing offer, but still keep it in my forecast section. 1:12 So if I go to preview, we should see that this will not be shown in my in our offer. If I download this, you can see that in my income section, that is not being shown in the downloadable artist facing offer here. 1:39 Okay, going back to the editor, you can also convert these to a uhm these other income lines into a ticket. 1:50 So uhm assuming that this will be something that the artist views, let's just say there's 20, that's a $20 item and we have 50 of those. 2:02 We can do the same here in forecasting. And if we want, we can easily convert that to a ticket by clicking that button. 2:11 Okay, that's how the other income section works here. Let us know if you have any questions on that. Thanks.

0:00 Alright, here's how to put uhm a ticket type that's at the door only. So if we go into edit tickets uhm we go into our tickets uhm we can create a uhm a ticket and set it's sales channel. 0:20 To be at the door only, save that, publish that one, uhm now when we go in here we reload we're going to see that it's not showing up uhm on the, on the on the website, uhm but it will show up in the organizer app so you could add it to a cart. Alright, appreciate it.

0:00 Okay, here's the refund flow. Um, if you go into tickets, uh, say we got five tickets here. And click here and go, um, refund order. 0:12 It's going to bring up this, uh, refund page. And you can just select the ones you want to be refunded. 0:26 say whatever reason. And then we hit continue. It'll just refund these specific tickets.

0:00 This is a quick thing on video links, so if you paste the whole link in there with HTTPS, it'll work fine. 0:12 If you remove that, it's not gonna work. So that's probably the problem, or if you do this, it's gonna have issues. 0:21 Alrighty.

We have the ability to track sales via unique UTM links, the links can be found in the Order export in the column called the "Parent_url" this makes it easy to create co promotions or referral sales with bands so you can see how many sales they pushed. Just use the standard UTM setup of ?UTM= to differentiate sales.

0:00 So here's a quick overview of how the finance section is different from settlement. So settlement pulls from offer, and you can think of these as external. 0:14 So if we have, you know, expense one, let's say it's ah $100 and we've done 100 of them. Then in our settlement, we have that showing up, and this is something that you would send to the artist, ah, because pulling in, you offer, so this is all external. 0:44 Then the finance section, we've got some items in here, uhm, can add it this way, this is all internal, just for your venue, ah, so you can see these populating in profit and loss. 0:57 So profit and loss from the settlement should only be pulling in the headline, the ah, the artist payment, ah, basically what that offer ends up being as an expense, uhm, and it'll pull in like the gross ticket revenue, uhm, and tickets sold. 1:13 But for expenses it'll just pull in, ah, the line items that exist in, uhm, the finance section. Uhm, so as you can see, we see our bar staff, uhm, marketing, uh, couple little test line items here. 1:30 Uhm, so again, offer settlements is external, finance, P&L, that is internal.

0:00 Alright, this is how you do absorbed fees, so uhm the buyer total here is $14 because we have the absorbed fee on, uhm if we didn't have that it'd be $20. 0:15 So there's a bunch of fees that I put on here and now they're just going to be absorbed into that $14. 0:20 So the customer will be a flat $14. Umm, if we go to this ticket type, we can see there are fees associated with that $12. 0:30 If I click that it would go to $12.00. We'll just leave that so we can compare. There. I'll publish this. 0:37 Yes. Umm. Now when we select one of these $14 tickets it's just a flat $14. No fees. Umm. And here for the ADA. 0:56 Just a straight up uh $12 with that $6.35 fee added. There you go.

0:00 Alright, so we're on a event here. We can hit action, send show advance. And we have this option to include notes. 0:09 So we can say, hey, we want to include our load info, which in this case is just a bunch of text that says test. 0:16 Or we could say, um, we want to include this one. And this will just pull in what's in the note into your show advance. 0:24 So you can send that off. And so the rules are, it's whatever notes are attached to the event. So, I'll just delete these. 0:35 Uhm. And I can hit new note. I can pull in my template. See I got loaded info. I'll save that to the event. 0:47 And when I go to send show advance. There it is. I'm going to pull that note right into the bottom of our show advance. 1:00 There you go. Unfortunately, uhm. It won't print to the PDF, but from here. It'll work. There you are. So again, you could also save the notes. 1:20 It's in your event templates, um, in here. So, uh, if we want to, whoops, put in our load info and we're going to call this, you know, event template 100. 1:43 So, now that we have that event template, when we go create a new event, and we select our event template 100, and we put a start date on here, call it, why not call everything test, and we create an event. 1:59 Thank you for that. Notes will be right in here, so boom, we can go send show advance, select our load info, I grab it, yep, and now it's all right in here. 2:14 There you go.